Point #1: This Emirates ID number is not in our records. Kindly note that this ‘Not Eligible’ reason is not considered as an error since in the message you can see that the system is instructing you to repeat the eligibility check once more by using the patient’s card number.
Point #2: Services requested/performed after the last date of coverage. Kindly note that the patient’s card is expired/cancelled.
Point #3: This member number does not exist in our database. e.g. This error happens when the provider chose the incorrect insurer.
This error is due to wrong data entry; please repeat the check and make sure to choose the correct insurer type and correct card number.
Point #4: Service Requested by a Non-Network Provider.
If you are still unclear on non-eligible reasons please send your query to our support team at firstname.lastname@example.org.