Kindly enter the correct password and username.
In case the password and username are incorrect, Please click on forget password in the home page, and create a new password.
N.B: be sure that CAPs lock is off and the Keyboard language is English.
This is a regulatory issue.
Kindly note that the Provider login and password to the Post Office (HAAD/DHA) are invalid/expired.
For any errors in regulatory information (e.g. a failed connection), please approach the regulator for your updated information.
Please follow below link for the pharmacy module:
PBM: https://openjet.inhealth.ae
N.B: OPENJet portal is compatible with IE (Internet Explorer) 9 & above.
For Pharmacy module:
Kindly send us the clinician name/ID to update the system
Or
You may click the following option: “Use as Licence Number”
In case of Downtime a notification will be posted with plan B instructions, which should be followed.
Once Plan B notification is removed, electronic submission must be resumed.
Kindly be informed this error could be a browser issue. We advise you to clear your browser cache by deleting the browsing content (cached files, images and cookies) then sign out. In addition to that you can also press ctrl-F5 to refresh your screens then sign out and sign in again.
Kindly enter the correct password and username.
In case the password and username are incorrect, Please click on forget password in the home page, and create a new password.
N.B: be sure that CAPs lock is off and the Keyboard language is English.
For E-authorization module:
Kindly send us the clinician name/ID to update the system.
In case of Downtime a notification will be posted with plan B instructions, which should be followed.
Once Plan B notification is removed, electronic submission must be resumed.
For E-authorization only:
In case you need to reply to any Authorization query, please create a new case with the same initial date and mention under observation note “continuation of authorization number xxx”.
For Dubai providers
Kindly note that the provider license number is incorrect, please double check with DHA and enter the correct one.
For NE providers
Kindly note that the provider license number is incorrect, please enter the correct one.
N.B: Kindly be sure that you have registered your facility under DHA.
If you have registered with DHA and your license number is in the DHA provider list please send us your license number using the contact form below or directly to support@inhealth.ae
Kindly note that the error could be due to wrong data entry from your side. You can always check the error of ‘Not Sent’ by following the below steps:
Kindly be informed this error could be a browser issue. We advise you to clear your browser cache by deleting the browsing content (cached files, images and cookies) then sign out. In addition to that you can also press ctrl-F5 to refresh your screens then sign out and sign in again.
Kindly note that the attachment should be in PDF format and the size should not exceed 3.5 MB limit for Abu Dhabi and 5.5 MB limit for Dubai.
Note: This limit is set by the regulators.
Please follow below link for the respective modules:
E-authorization, Eligibility: https://erequest.inhealth.ae
N.B: OPENJet portal is compatible with IE (Internet Explorer) 9 & above.
This is a regulatory issue.
Kindly note that the Provider login and password to the Post Office (HAAD/DHA) are invalid/expired.
For any errors in regulatory information (e.g. a failed connection), please approach the regulator for your updated information.
Kindly be informed this error could be a browser issue. We advise you to clear your browser cache by deleting the browsing content (cached files, images and cookies) then sign out. In addition to that you can also press ctrl-F5 to refresh your screens then sign out and sign in again.
This is a regulatory issue.
Kindly note that the Provider login and password to the Post Office (HAAD/DHA) are invalid/expired.
For any errors in regulatory information (e.g. a failed connection), please approach the regulator for your updated information.
Please follow below link for the respective modules:
E-authorization, Eligibility: https://erequest.inhealth.ae
N.B: OPENJet portal is compatible with IE (Internet Explorer) 9 & above.
In case of Downtime a notification will be posted with plan B instructions, which should be followed.
Once Plan B notification is removed, electronic submission must be resumed.
Kindly be informed this error could be a browser issue. We advise you to clear your browser cache by deleting the browsing content (cached files, images and cookies) then sign out. In addition to that you can also press ctrl-F5 to refresh your screens then sign out and sign in again.
Kindly note that the error could be due to wrong data entry from your side. You can always check the error of ‘Not Sent’ by following the below steps:
For Dubai providers
Kindly note that the provider license number is incorrect, please double check with DHA and enter the correct one.
For NE providers
Kindly note that the provider license number is incorrect, please enter the correct one.
N.B: Kindly be sure that you have registered your facility under DHA.
If you have registered with DHA and your license number is in the DHA provider list please send us your license number using the contact form below or directly to support@inhealth.ae
Point #1: This Emirates ID number is not in our records. Kindly note that this ‘Not Eligible’ reason is not considered as an error since in the message you can see that the system is instructing you to repeat the eligibility check once more by using the patient’s card number.
Point #2: Services requested/performed after the last date of coverage. Kindly note that the patient’s card is expired/cancelled.
Point #3: This member number does not exist in our database. e.g. This error happens when the provider chose the incorrect insurer.
This error is due to wrong data entry; please repeat the check and make sure to choose the correct insurer type and correct card number.
Point #4: Service Requested by a Non-Network Provider.
If you are still unclear on non-eligible reasons please send your query to our support team at support@inhealth.ae.
Example Errors:
Or
Kindly note that this issue is related to java configuration, kindly make sure to enable Java applet on your machine (Please refer to User Guide, page 10).
Please find below how to enable Java Content in Internet Explorer:
N.B.
For the meantime, kindly note that you can type the Emirates ID manually into the Emirates ID field and check the eligibility accordingly.
For Eligibility module:
Kindly note that in the Eligibility module you need to add the clinician names manually (i.e. only the clinicians who are working at your facility) via clinician management option using the admin user account (Please refer to User Guide, page 9, 19).
N.B:
Kindly enter the correct password and username.
In case the password and username are incorrect, Please click on forget password in the home page, and create a new password.
N.B: be sure that CAPs lock is off and the Keyboard language is English.
Kindly be informed this error could be a browser issue. We advise you to clear your browser cache by deleting the browsing content (cached files, images and cookies) then sign out. In addition to that you can also press ctrl-F5 to refresh your screens then sign out and sign in again.
Please note that this FAQ is related to OPENJet modules only. Please contact the regulator if you face any issues with their systems.
If you did not find the answer you were looking for, please feel free to send us an email using the contact form below or directly to support@inhealth.ae.
In your email please ensure to provide your