Privacy Policy

This Privacy Policy covers the privacy practices that inHealth employs when:

(i) it collects from its customers, visitors and users of the InHealth Site (“you”), or that you provide to inHealth, will be processed by inHealth; and

(ii) providing support, consulting, or hosting services (the “Services”) or inhealth Products to inHealth clients through inHealth’s Software products and Software-as-a-Service solutions (“Software Offerings”). inHealth established this Privacy Statement to clarify inHealth’s role as a processor where inHealth processes services data on behalf of inHealth clients through inHealth’s Software Offerings:

Please read the following carefully to understand inHealth’s views and practices regarding your personal data and how it will be treated.

inHealth values the relationship it has with you, and is committed to responsible information handling practices. inHealth takes your privacy very seriously and wants you to feel comfortable whenever you visit the inHealth Site or provide inHealth with your personal information. If you do not accept the terms of this Privacy policy, then you must stop using or accessing the inHealth Site.

Notice of Information Practices

inHealth collects the following types of information about its customers and all visitors to the inHealth Site: (1) personally-identifiable information provided by you as well as information inHealth learns about you from your use of inHealth’s services and the inHealth Site; (2) Service Data (as defined below) and (3) aggregate information that can’t be used to identify a particular visitor (see “Cookies” section below).

inHealth collects personally-identifiable information about you only when you specifically provide it to inHealth. inHealth also collects information relating to the transactions you carry out including your name, mobile number, company name, address, email ID (“Personal Information”). inHealth does not store or disclose this Personal Information to third parties except as required to provide service(s) to you, to carry out the transaction(s) you have requested, to operate the inHealth Site, or as required by law or any court of competent jurisdiction.

inHealth may collect additional information from you in relation to promotions that inHealth runs, and also any information you provide when corresponding with inHealth.

Services data (“Services Data”) is data that inHealth is provided access to in connection with the Software Offerings and the related Services, such as data accessed through a Software-as-a-Service environment or data accessed through test, development and production environments. inHealth treats Services Data in accordance with the terms and conditions set forth in the inHealth agreement for the Software Offerings and related Services with the inHealth client.

Use of Personal Information:

Your Personal Information and Service Data may be used by inHealth, or by third parties specifically selected by inHealth, for the following purposes:

Verification and screening of credit cards or other payment cards.

Ensuring that the content of the inHealth Site is presented in the most effective manner for you and for your computer.

Providing you with information, products or services that you request from inHealth or which inHealth feels may interest you, where you have consented to be contacted for such purposes.

Carrying out inHealth’s obligations arising from any contracts entered into between you and inHealth.

Verification and confirmation of your identity for the purpose of registering with My inHealth.

Notifying you about changes to inHealth’s service, where applicable.

Use of Services Data:

Services Data may be accessed and used to fulfill the requirements specified in the inHealth customer agreement for Services or Software Offerings. inHealth technical staff may require periodic access to Services Data to monitor system performance, test systems and develop and implement upgrades to systems. Any temporary copies of Services Data created as a necessary part of this process are only maintained for time periods relevant to those purposes. inHealth may also be required to provide personal information to comply with legally mandated reporting, disclosure or other legal process requirements. inHealth reserves a limited right to disclose any personally identifiable information we receive if required by law or valid order of a court or other governmental authority, or if needed to protect the health and safety of inHealth employees, a client’s employees, or the general public.

inHealth does not use Services Data except as stated above or as provided in the relevant inHealth customer agreement and in these Terms. inHealth may process Services Data, but does not control an inHealth client’s information collection or use practices for Services Data. If an inHealth client provides any Services Data to inHealth, the client is responsible for providing any notices and/or obtaining any consents necessary for inHealth to access and use Services Data as specified in this statement and the inHealth customer agreement.

inHealth may transfer and access Services Data globally including to any of its Affiliates as required for the purposes specified above. If inHealth hires subcontractors to assist in providing Services, their access to Services Data will be consistent with the terms of the relevant inHealth customer agreement and this inHealth Software Products and Software-as-a-Service Privacy Statement.

As inHealth clients control access to Services Data by its end-users, end-users should direct any requests related to their personal information to inHealth clients.

Protecting Your Personal Information and Service Data :

inHealth will do its best to protect your Personal Information and Service Data (collectively, “Data”), inHealth cannot guarantee the security of your data transmitted to the inHealth Site. Any transmission of data is at your risk.

inHealth recognises industry standards and employs security safeguards to protect personally identifiable information from unauthorised access and misuse. All information you provide to inHealth is stored on secure servers. Any payment transactions will be protected and safeguarded by certified and regulated payment gateway service providers. inHealth does not disclose to third parties any personally identifiable information that you provide, except as necessary to provide the product or service you have specifically requested. Once inHealth has received your information, inHealth will use industry procedures and security features to try to prevent unauthorised access to that information.

Common Web Technologies

inHealth employs common web technologies (such as Google Analytics) to help manage the inHealth Site, among them:

Cookies – A (“cookie”) is a name for tokens of information that the inHealth Site may provide to your browser, which is used only by the inHealth Site while you are at that website. The inHealth Site uses cookies for a variety of purposes. Cookies are used to help inHealth better understand website usage in the aggregate to ascertain which areas of the inHealth Site users prefer. inHealth also uses cookies to simplify your data entry for certain online forms. If you simply want to browse, you do not have to accept cookies from the inHealth Site. Should you decide, however, that you would like to register and log in to special areas of the inHealth Site, and you have modified your browser settings not to accept cookies, you will need to re-set your browser to accept the cookies that are sent to it. Otherwise, you may not be able to participate in certain areas of the inHealth Site. Most browsers are defaulted to accept and maintain cookies.

inHealth clients should seek their own legal advice about any laws applicable to their collection of such information, so that inHealth clients can be sure that they are complying with those laws, including providing any required notices and obtaining any required consents.

Website Usage Data – With or without cookies, the inHealth Site keeps track of usage data, such as the source address that a page request is coming from (i.e., your IP address, domain name), date and time of the page request, the referring website (if any), and other parameters in the URL (e.g., search criteria). inHealth only uses this data to better understand website usage in the aggregate to determine which areas of the inHealth Site users prefer (e.g., based on the number of visits to those areas). This information is stored in log files and used for aggregated and statistical reporting. It is not attributed to you as an individual.

Links to External Sites – This Privacy Policy only applies to the inHealth Site. Although the inHealth Site may provide links to websites of third parties, such as those of inHealth’s business partners and online advertisers, this Privacy Policy does not apply to any other website that you connect to from the inHealth Site. You should read their privacy policies to understand how they manage personal information. Although inHealth chooses its partners and sponsors carefully, it is not responsible for the content or practices of websites operated by third parties that are linked to the inHealth Site. These links are provided as a service to users of the inHealth Site. Unless otherwise stated, they do not constitute any endorsement, sponsorship or approval of their content, policies or practices.

Disclosure of your Personal Information

inHealth may disclose your personal information to any member of inHealth’s group of companies, which means ultimate holding company and its subsidiaries.

inHealth may disclose your personal information to third parties in the following circumstances:

In the event that inHealth sells or buys any business or assets, in which case inHealth may disclose your Personal Data to the prospective seller or buyer of such business or assets.

If inHealth or substantially all of inHealth’s assets are acquired by a third party, in which case Personal Data held by inHealth about its customers will be one of the transferred assets.

If inHealth is under a duty to disclose or share your Personal Data in order to: (a) comply with any legal obligation; (b) enforce or apply inHealth’s Terms and/or any other agreements; or (c) protect the rights, property, or safety of inHealth, its customers, or others. This also includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask inHealth not to process your data for marketing purposes. inHealth will usually inform you (before collecting your data) if it intends to use your data for such purposes or if inHealth intends to disclose any of your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms used to collect your data. You can also exercise the right at any time by contacting inHealth at:


Independent Health Information Technology Services LLC – inHealth
Al Mamoura Building, Block B, Level 4
P.O. Box 127570
Abu Dhabi, United Arab Emirates
Phone: +971 600 524647

Access to and correction of your information

You have the right to access and request correction of information held about you by contacting inHealth directly using the contact details given above. You may request that inHealth correct any erroneous personal information that inHealth holds about you.

Changes to this Privacy Policy

Any changes inHealth may make to this Privacy Policy in the future will be posted on the inHealth Site and, where appropriate, notified to you by e-mail. Your continued use of the inHealth Site will be deemed to be your acceptance of any changes to this Privacy Policy.