Kindly note that the error could be due to wrong data entry from your side. You can always check the error of ‘Not Sent’ by following the below steps:
- Open the request.
- Click on ‘Error’ word and you will see the error message (an excel file will be downloaded) to tell you what exactly is the error.
- Correct the issue at your side.
- Resend the request since it did not reach Regulator.
- In case you couldn`t figure out the issue , please send us the excel file with the error description for investigation.