Not sent error/status

15
Mar

Kindly note that the error could be due to wrong data entry from your side. You can always check the error of ‘Not Sent’ by following the below steps:

  1. Open the request.
  2. Click on ‘Error’ word and you will see the error message (an excel file will be downloaded) to tell you what exactly is the error.
  3. Correct the issue at your side.
  4. Resend the request since it did not reach Regulator.
  5. In case you couldn`t figure out the issue , please send us the excel file with the error description for investigation.